Warranty Guidelines

Return and Exchange Policy

  • Eligibility
    • Sale items are final sale and cannot be returned or exchanged.
    • Items must be returned in their original packaging, including gift boxes, product boxes, and bags, with all tags/labels attached.
    • Items must be unworn, unused, unaltered, and unwashed.
    • Note: BrightBrands.ph reserves the right to reject returns that do not meet these criteria.

  • Return Process
    • Email us at sales@brightbrands.ph with the subject line “Return” and include photos and/or videos of the package and its contents.
    • Once your return request is reviewed and approved, we will provide you with instructions, including the return shipping address.
  • Shipping Fees
    • Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., incorrect size, color, or item shipped).
    • For exchanges, the customer is also responsible for the shipping cost of the new item.
  • Refund and Exchange Options
    • If the requested exchange item (color, size, or design) is unavailable, we will issue a refund in the form of store credit or shopping vouchers.
    • Refunds or credits will be processed within 7 business days of receiving the returned item and verifying its condition.
  • Processing Time
    • All return and exchange requests are processed within 7 business days of receiving the request.
  • Important Notes
    • Items not meeting the return criteria will be sent back to the customer at their expense.
    • BrightBrands.ph reserves the right to update this policy as needed to comply with applicable laws and ensure fairness to all parties.

Product Warranties

Only defective products purchased from our Site can be returned or exchanged within 7 days from the Product’s delivery date to the customer.

If you believe that your product is defective, please call BrightBrands Customer Service via:
Email address: sales@brightbrands.ph
Contact Number: +639662152801

If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective product(s).
If the product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.
If the condition of the product is misrepresented by the customer, our standard product warranty will apply and we may impose corresponding fees.
Details on warranties applicable to our Products may be viewed at our Warranty Guidelines.

Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the full extent permissible by the applicable law, BrightBrands.ph disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

BrightBrands.ph does not warrant that information, content, materials, products and other services included made available to you or electronic communications sent from BrightBrands.ph are free from viruses and harmful components. BrightBrands.ph will not be held liable for any damages arising from the use of its website.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

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