FAQs

GENERAL

BrightBrands.ph is the exclusive distributor of premium children’s lunchbox brands and educational play products. We curate high-quality, innovative, and eco-friendly products that enhance everyday living for you and your family.

Our brands include (but are not limited to): Yumbox, LunchPunch, Montiico, DrinkInTheBox, Tiger Tribe, Snails, Lollips, Rose & Charming, and more. All our brands are selected for their commitment to quality, creativity, and sustainability.

New to BrightBrands.ph? Click here to create an account by filling in the required fields. By having your own BrightBrands.ph account, you have exclusive access to manage your orders and get notified on the latest from our newsletters.

PRODUCT INFORMATION

You may type in the name, brand or type of product you are looking for at the search tab found just right below the header of the page. If you are not familiar with the details of the product you are looking for, the products are organized by products and brands, to make navigation easier.

The Products page will also contain detailed specifications on the product. You may check out our Facebook and Instagram accounts for information on featured products.

BrightBrands.ph operates in close partnership with authorized retailers for all the brands we carry such as Yumbox, Montiico, Tiger Tribe, Snails, etc. Your product will also come with authentic tags and corresponding proofs of authenticity to assure you of its quality.

All new products will be under the NEW ARRIVALS tab.

BUYING A PRODUCT

Access the different categories in our page or type the keyword/s for the product you are looking for on the search bar. In the page of a particular product, you may choose among the different colors and sizes available for that product. Once done selecting your purchase, please proceed to your cart for review, then press the go to checkout button. Upon checkout, fill up the required fields and select a payment method. Always double-check the details before placing the order.

You can request for an invoice when you have completed the payment for your product. You may email us via sales@brightbrands.ph for a request.

SHIPPING

Orders are processed daily until 5PM from Monday to Friday. Orders placed after 5PM, on weekends, and during holidays are processed on the next business day.

Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website.

Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order.

Currently, we only ship within the Philippines. Orders outside the country may be processed provided that the indicated delivery address is within the Philippines.

RETURNS

Currently, we only ship within the Philippines. Orders outside the country may be processed provided that the indicated delivery address is within the Philippines.

You can read our detailed Terms & Conditions on Return, Exchange and Refund Policy.

OTHERS

You can reach us via email at sales@brightbrands.ph or through our Contact Us page. Our customer service team is here to assist you with any questions or concerns.

Yes, we regularly offer discounts and promotions. Follow us on Facebook, Instagram & TikTok and sign up for our newsletter to stay updated on the latest deals and offers.

Follow us on social media and subscribe to our newsletter for the latest updates on new products, exclusive offers, and more.

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