Warranty Guidelines
Return and Exchange Policy
You may return your items, but you'll have to shoulder the shipping fee (except on instances where we served the wrong item, size, etc.). Returns are accepted within 7 days from the delivery date. Returned items must fulfill the following requirements:
- The item must NOT have been purchased under the Sale category. Purchases of items marked as Sale are deemed final.
- Items must be returned in their original packaging, including gift boxes, product boxes, bags with the hang tag/label.
- Items must be unworn, unused, unaltered and unwashed.
BrightBrands.ph reserves the right to reject returns that did not meet these standards.
E-mail sales@brightbrands.ph with the Subject: “Return” inclusive of photos &/or videos of the package and its contents. Once we have received your email, we will review the request and photos. We will then inform you the next steps on returning the item.
Refunds for the purchase will be credited in the mode of payment you used to purchase the item.
Shipping for product exchange will be shouldered by the customer. All requests are processed within 12 business days.
Product Warranties
Only defective products purchased from our Site can be returned or exchanged within 7 days from the Product’s delivery date to the customer.
If you believe that your product is defective, please call BrightBrands Customer Service via:
Email address: sales@brightbrands.ph
Contact Number: +639662152801
If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective product(s).
If the product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.
If the condition of the product is misrepresented by the customer, our standard product warranty will apply and we may impose corresponding fees.
Details on warranties applicable to our Products may be viewed at our Warranty Guidelines.
Warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring
that the website remains available or that the material on the website is kept up-to-date.
To the full extent permissible by the applicable law, BrightBrands.ph disclaims all warranties, express or implied,
including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
BrightBrands.ph does not warrant that information, content, materials, products and other services included made available
to you or electronic communications sent from BrightBrands.ph are free from viruses and harmful components. BrightBrands.ph
will not be held liable for any damages arising from the use of its website.
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting
from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our
or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that
may not be excluded under applicable law.